Jewelry Warranty
Jewelry Warranty
Every Sugar & Lola piece is handcrafted or thoughtfully sourced, examined with care, and protected by a limited warranty that reflects the intention behind our craftsmanship.
1 Year Limited Warranty Coverage
Need to submit a warranty claim? Please send us an email or text with photos and issues to sugarandlola835@gmail.com, 843-212-7646
Craftsmanship Defects are Covered
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Flaws in materials or workmanship that were not caused by wear, misuse, or damage (clasps, hinges, chain etc.) will be covered. We will charge a repair fee for defects that were caused by wear or misuse.
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Loose or missing stones caused by a setting or craftsmanship issue under normal wear will be covered. Loose or missing stones not caused by a setting or craftsmanship issue will incur a repair fee.
Shipping & Handling Defects
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If you received the incorrect item or if it arrived damaged or defective upon arrival it will be covered. You must message us within 3 days of the receipt of the incorrect or damaged item. Please email us with a description of the issue and photos. Our email is sugarandlola835@gmail.com
*All warranty claims are subject to inspection and approval by Sugar & Lola*
Our Warranty Does Not Cover
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Loss or theft
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Accidental damage to the item
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Normal wear and tear of the item
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Unauthorized repairs
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Damage from improper care
We are always here to answer your questions and resolve issues. Your satisfaction is our top priority. Email us at sugarandlola835@gmail.com or call/text us 843-212-7646.